Roamer.com

For some time one of our ADSL lines has been serviced by Virgin.net – now Virgin Media, and from my own experience I really wouldn’t recommend them to any of my friends at the moment.

Why, you ask, wouldn’t I recommend them, I do this on two counts:

1. The provide telephone support on an 0906 number which costs 25 pence per minute!
2. Their network latency is awful (So are their transfer speeds, but this is secondary to the latency from my point of view).

Now the support number problem I don’t see as an issue to myself, as I much prefer to use their live chat system (If you can get hold of someone of course), but the latency problem is terrible… (more…)