Returns & Refunds

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

Returns

  • All return requests must be within 14 days of the purchase date. You have another 14 days to return the item after the initial request.
  • Batteries must be in new and unused condition (we will check the BMS for charge cycles).
  • If you have installed or cycled your battery then we may still be able to accept your return, however we may offer a reduced amount instead of the full refund.

How to return

  • Please email customer service hello@roamer.com to obtain a return authorisation.
  • Place the item securely in its original packaging and return your battery to the address below. If you are using a courier then it is your responsibility to ensure that they are aware of the relevant Dangerous Goods transport restrictions.
  • Please note, you will be responsible for all return shipping charges.
  • Alternatively we can arrange for collection via our Dangerous Goods shipping service (we will charge £50 shipping fees, per battery).

Roamer Batteries
Attn: Returns
C/O Curo Fulfilment
Logic Leeds, Nursery Pit Drive
LS15 0FE
United Kingdom

Refunds

  • After receiving your return and inspecting the condition of your item, we will process your return or exchange
  • Please allow up to 14 days from the receipt of your item to process your return or exchange
  • We will notify you by email when your return has been processed

Exceptions

  • For defective or damaged products, please contact our customer service team to arrange a free refund or exchange under warranty

+44 113 8878335
hello@roamer.com