Returns & Refunds

Returns

• All return requests must be within 14 days of the purchase date. You have another 14 days to return the item after the initial request.
• Batteries must be in new and unused condition (we will check the BMS for charge cycles).
• If you have installed or cycled your battery then we may still be able to accept your return, however we may offer a reduced amount instead of the full refund.

How to return

• Please email customer service hello@roamer.com to obtain a return authorisation.
• Place the item securely in its original packaging and return your battery to the address below. If you are using a courier then it is your responsibility to ensure that they are aware of the relevant Dangerous Goods transport restrictions.
• Please note, you will be responsible for all return shipping charges.
• Alternatively we can arrange for collection via our Dangerous Goods shipping service (we will charge £50 shipping fees, per battery).

Roamer Batteries
Attn: Returns
C/O Curo Fulfilment
Logic Leeds, Nursery Pit Drive
LS15 0FE
United Kingdom

Refunds

• After receiving your return and inspecting the condition of your item, we will process your return or exchange
• Please allow up to 14 days from the receipt of your item to process your return or exchange
• We will notify you by email when your return has been processed

Exceptions

• For defective or damaged products, please contact our customer service team to arrange a free refund or exchange under warranty

+44 113 8878335
hello@roamer.com