Shipping
Please note that EU orders now include VAT, import duty and free delivery in the product price. There will be no additional costs added.
Lithium Ion batteries are categorised as class 9 Dangerous Goods and are subject to ADR and IATA transport restrictions. Roamer Batteries have partnered with multiple dangerous goods approved parcel and freight delivery couriers to enable legal and compliant delivery to almost any European destination.
Due to the nature and value of the products, deliveries must be signed for. It is not possible to leave with a neighbour or in a safe place. We will therefore make every effort to make a successful delivery on the first attempt and will contact you before shipping. Please note that until delivery is confirmed with by phone or email, we cannot send out your battery. If you have not heard from us about your order please contact us at hello@roamer.com
Orders Under 30kg
Smaller batteries are shipped with a standard overnight courier. You will be provided with a tracking link via email after the battery has been despatched and you will also receive a specific time slot for delivery. We will attempt to deliver on a next day service but please allow 2-3 working days after ordering. European deliveries will take an additional 7-10 days.
Orders Over 30kg
Larger batteries and multiple battery orders will be shipped with either a freight (pallet) or two man delivery service. This means the delivery vehicle could a full size 18 Ton lorry - if you expect any access issues, please let us know before despatch. Delivery is usually within 3 to 4 working days from the date your order is placed.European deliveries will take an additional 7-10 days. Delivery time window is usually 0900 to 1700 and tracking is not provided.
Collection from Leeds warehouse - Free
Its possible to collect from our warehouse in Leeds LS12 between 0830 and 1700, Monday to Friday. Collection is by appointment only - please call ahead to confirm.
UK deliveries - Free
UK mainland deliveries are free of charge unless your postcode is listed below under Northern Ireland, Highlands and Islands.
Northern Ireland, Highlands and Islands - £50
Due to the additional costs incurred with shipping to these areas its necessary to charge an extra £50. Please select the relevant option at the checkout - failure to do so will mean need to invoice this separately which will add processing time. Delivery will be within 7-10 days.
Channel Islands - £100/£200
Due to the additional costs incurred with shipping to these areas its necessary to charge an extra £100 (if under 30kg) or £200 (if over 30kg). Please select the relevant option at the checkout - failure to do so will mean need to invoice this separately which will add processing time. Delivery will be within 7-10 days.
European Union - Free
The cost of delivery, VAT and any import duties are included for all EU customer in the price you pay at the checkout. There are no additional charges. Currently we can only ship to Europe via road. This means that with exception of Ireland, we cannot send to any islands or locations that require sea or air transport. EU countries we can deliver to are Austria, Belgium, Czech Republic, Denmark (limited), Finland (limited), France (mainland only), Germany (mainland only), Greece (mainland only), Hungary, Ireland, Italy (mainland only), Monaco, Netherlands, Poland, Portugal (mainland only), Spain (mainland only).
Please note that large batteries over 30kg can currently only be delivered free of charge to Belgium, The Netherlands, Ireland, France (mainland only), Germany (mainland only) and Austria. If you require delivery to an alternative country, please get in touch with us at hello@roamer.com Its usually possible but will require a custom shipping arrangement and an additional fee.
Non-EU European countries
It is also possible to deliver to non-EU countries including Andorra, Albania, Liechtenstein, Luxembourg, Macedonia, Monaco, Montenegro, Norway and Switzerland. However, the price paid at the checkout will be excluding VAT. You are responsible for any import VAT and duty charges incurred, on arrival into the destination country. Batteries over 30kg can currently only be delivered free of charge to Switzerland and Lichtenstein. If you require delivery to an alternative country, please get in touch with us at hello@roamer.com